Refund policy

Cancellation and Refund Policy

Last updated: 28 July 2026

SR Publishers (“SR Publishers”, “we”, “us”) sells digital playbooks through srpublishers.in. Every product we sell is a digital file. Nothing is shipped, so there is no physical return.

30-day money-back guarantee

If a playbook is not right for you, tell us within 30 days of your purchase and we will refund you in full. You do not need to give a reason.

To request a refund, email support@srpublishers.in from the address you used at checkout, and include your order number. That is the whole process.

Cancellation

Because delivery is immediate, an order cannot be cancelled once the download has been issued. A request made within the 30-day window is handled as a refund under the section above, which comes to the same thing for you.

How and when you get the money back

  • We aim to approve or respond to every request within 2 working days.
  • Approved refunds are issued to the original payment method. We cannot refund to a different card, UPI ID or account.
  • Your bank or payment provider then takes its own time to post the credit — typically 5 to 10 working days in India. That part is outside our control.
  • We refund the full amount you paid, including taxes. We do not deduct a processing fee.

After a refund

When a refund is issued, your licence to use that playbook ends. Please delete your copies. We may withdraw access to the file and to any account area associated with it.

Where this guarantee does not apply

The guarantee covers purchases made directly from srpublishers.in. It does not cover:

  • Purchases made through a third-party marketplace or reseller — ask them instead, under their policy.
  • Requests made more than 30 days after purchase.
  • Accounts we have reason to believe are redistributing or reselling our files. In that case we may decline a refund and terminate the licence.

If something went wrong with delivery

If your download link did not arrive, expired, or the file will not open, email us — this is a delivery problem, not a refund matter, and we will get you the file. There is no time limit on fixing a delivery failure for a valid order.

Grievance redressal

Support and grievances are handled through the same point of contact. If a request was not resolved to your satisfaction, reply on the same email thread and say so — it will be logged as a grievance and handled under the timelines below.

For the record, and as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our designated contact for grievances is:

Balaji Enterprises (trading as SR Publishers)
Balaji Nagar Colony, Venkatraya Nagar, Nizampet
Hyderabad, Telangana 500090, India
Email: support@srpublishers.in
WhatsApp: +91 73308 23355

We acknowledge grievances within 48 hours and aim to resolve them within 30 days of receipt.

Prices and tax

All prices are shown in Indian Rupees (INR) and are inclusive of applicable taxes. GSTIN: 36AJTPK9978P1ZO.

Contact

Balaji Enterprises (trading as SR Publishers)
Balaji Nagar Colony, Venkatraya Nagar, Nizampet
Hyderabad, Telangana 500090, India
support@srpublishers.in